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Responsable des réclamations

Intelcom | Dragonfly | Montréal, QC | CA

Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the Intelcom | Dragonfly with the position of Responsable des réclamations - Intelcom | Dragonfly which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Responsable des réclamations - Intelcom | Dragonfly below matches your qualifications.

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Ride the next mile with us! Responsibilities:
  • Manage claims cases and related tasks o Ensure that files are processed quickly and properly.
  • Carry out the necessary investigations o Authorize or propose claims
  • Notify about irregularities and propose solutions. o Review the processes to ensure that they still meet the expectations of our customers
  • Communicate with customers (especially consumers) o Respond either by phone, email or chat to customer requests
  • Collect relevant information relating to the customers complaint and claim o Establish service follow-ups with our client and other departments of the company
  • Collect customer feedback and escalate outliers as needed
  • Participate in the improvement of the companys service by listing the problems that have arisen during problem cases.
15-month temporary position Qualifications
  • You have at least 6 months of experience in a customer service position
  • You have knowledge of the dynamics of the customer experience and complaints
  • You are efficient, autonomous, responsible and keep your cool in difficult cases
  • You have excellent listening skills and pay attention to detail
  • Customer expectations are your priority
  • You have an excellent capacity for courtesy and empathy
  • You are diligent
  • You are comfortable working with Office 365 software (Outlook, Excel, Word, Skype) and the web.
  • You are bilingual, spoken/written (French/English)
Intelcom is a leading last-mile carrier in the e-commerce sector. Our teams across Canada as well as our network of independent contractors contribute to Intelcoms daily operations. Our goal is simple: in a constantly evolving business sector, we dont just follow, we get ahead. In addition to standing out through innovative services and delivery methods, Intelcom is also undergoing a technological transformation where the integration of customer experience and logistics technologies are at the heart of its evolution. At Intelcom, we know experience comes in many forms and are committed to building a culture where difference is valued. We are always looking for talented and diverse individuals to join our teams. With over 60 delivery centers across Canada, we may have the right opportunity for you.

Information :

  • Company : Intelcom | Dragonfly
  • Position : Responsable des réclamations
  • Location : Montréal, QC
  • Country : CA

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Responsable des réclamations job info - Intelcom | Dragonfly Montréal, QC above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Responsable des réclamations job info - Intelcom | Dragonfly Montréal, QC in 2025-05-02 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.

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Post Date : 2025-05-02 | Expired Date : 2025-06-01

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